Boxshop Returns Policy

All orders placed through Boxshop are subject to the following terms regarding returns of products and/or services.

Last Updated: 18th January 2017

Do we offer returns on all items?

All items can be returned within 14 days of receipt apart from any customised clothing which has been purchased through a member’s box.

All customised clothing complete with a gym or box logo cannot be returned after customisation. Therefore please do not order if you are unsure of sizes as we will not be able to offer a refund or exchange in the event it is wrong. If you are unsure please contact us directly prior to ordering and we will be happy to help.

In all cases, the items must be returned in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

All clothing must have tags still attached and must not of been washed. Please note all underwear is non-returnable due to health reasons and cannot be exchanged or refunded unless found faulty.

All equipment is subject to return as long as it hasn’t been used and is returned in its packaging.

All nutrition is subject to return as long as no seal has been broken, please check for damage to product before breaking seal.

How do I return an existing item?

In order for us to process your return in a timely fashion. Please email us at support@boxshop.me with the following details. Please ensure all of the following details are supplied otherwise it may delay us processing your return.

Full Name
Address
Order Number
Reason for Return
Once we receive your email we will be in touch to discuss the issues with your item and issue your returns reference. Please then post your returns and include the returns reference on the outside of your package.

Where do I return my item to?

Please send your returned goods with the returns reference on the outside of the package to the following address;

Boxshop Returns
Unit G
Thornfield Industrial Estate
Hooton Street
Nottingham
NG3 2NJ

Please be aware that the goods are your responsibility until they reach us and we recommend you use a postal service that insures you for the value of the goods you are returning and requires a signature upon receipt. Please be aware we do not offer refunds on postage of returned items.

Have you received my returned goods?

Once we have received your parcel we will inspect the goods the same day and contact you either by phone or email. If you sent your goods back and still have not received confirmation of receipt please email us at support@boxshop.me

If you have sent your parcel by signed or recorded delivery please provide either a proof of delivery or a tracking reference when contacting us.

My delivery charge wasn’t refunded

We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the Consumer Contracts Regulations or if all the goods are faulty.

I have been refunded the incorrect amount

We are very sorry if we have made a mistake on your refund. Please get back in touch at support@boxshop.me and we will sort it out for you as soon as possible. The following may affect the amount you have been refunded: the delivery charge, which would only be refunded under cancelled orders made under Consumer Contracts Regulations or if the goods are faulty.

I returned an item and it was incorrectly refunded or replaced

We are really sorry if we made a mistake when processing your request! If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted. In this instance we would automatically issue you with a refund so you have the choice to purchase whatever goods you want instead. If you were expecting a refund and we sent you replacement goods, please get in touch with us so we can sort it out for you.